Frequently Asked Questions | The Paper + Craft Pantry

RETAIL SHOP FAQ

Where are you located?

We are located at 1023 Springdale Road in the Springdale General development. We are currently in building 6A.

Where can I park?

You are welcome to park in any open parking spot. There is parking throughout the development. Please do not leave any valuables in your vehicles.

Is your shop accessible? 

Our shop is located in a development with designated parking spots, ramps as well as wide 36" doorways with no step to enter. We keep our shop's walkways wide and open. And our team is happy + ready to assist all guests.

What are your shop hours?

Our most updated shop hours can be found on our home page as well as on our Instagram account.

Can you tell me if you have a specific product in stock? 

We are open for in-person shopping only. We do not ship or sell our products online or by phone.

Due to the in-person nature of our shop, volume of daily customers, as well as flow of our sales day, we are unable to confirm item availability. New items are added to and removed from stock throughout the day - with new products arriving every day so it is not possible for us to guarantee inventory. Please visit our shop during open hours, and we will be happy to assist you. 

What is your in-store purchase return policy?

We have a 14 day return policy with receipt. Our final sale items include single greeting cards, pens (including fountain pens), inks, pencils, washi tape rolls, single sheet stickers and anything deemed seasonal.

Proof of purchase is required and all items must be in its original and unopened packaging and be 100% unused or damaged. Store credit will be issued on returns that qualify.

Know Before You Visit

We offer in-person shopping only. We do not have an online shop, take orders by phone, or offer shipping.

On a weekly basis, our shop can be quite busy and crowded on weekends especially on an event or pop up market day. If you prefer a quieter shopping experience or want more support from our team when you visit, we advise coming during the week!

Please Note: We are a CASHLESS business. We accept all major credit cards, debit, & tap to pay.

Public restrooms are located in Building 1 across the street.