Online Shop FAQ | The Paper + Craft Pantry

Where does my order ship from?

We are a small business based in Austin, Texas. Your order is processed, packaged and shipped with love directly from our brick + mortar shop and studio that's located in East Austin by our 4 person team.

When will my order ship? How long will it take to receive my order?

*Due to COVID-19,  we are experiencing fulfillment and shipping delays! We appreciate your patience as we work as fast as we can to get your packages out. Note that the USPS is also experiencing delays during this time.

All orders will be processed and shipped out 5-7 business days after the order has been placed, although we usually try to ship out as soon as possible! If you select our local pick up option, it may take 5-7 business days for your order to be fulfilled. You will receive an email with more pick up information. You will have 2 weeks from the date your order is ready to pick up!

Continental U.S. orders should arrive 3-10 business days after items have been shipped. Please make sure your shipping information is correct during check out. We will not be able to refund or replace items because they are sent to the wrong address.

This means that your order could take up to 17 business days to arrive.Please order early if you need an order by a certain date.

How much is shipping for my order?

Shipping is calculated based on weight, including packaging materials that are up to USPS shipping standards. We promise we do not make a profit off of shipping fees.

What is your store's exchange, refund, or return policy?

Due to the small scale of our business and limited stock, all sales are final. We can not accept returns or exchanges for any reason.

If your order is damaged, contact us within 7 business days of receiving it + provide a photo of the damaged item(s) as well as the packaging it arrived in and we can guide you through filing a claim or coming up with a solution! 

We are not responsible for loss due to the postal service. Please reach out and we can guide you through the process for filing a claim.

Do you guys ship internationally?

Yes, we do! Shipping rates are calculated based on weight. We always try to select the most affordable shipping rates when possible and will refund any shipping fee overages if it's appropriate.

What if my order was lost/never delivered/etc?

Unfortunately, we do not have any control over packages once we drop them off at the post office.

We highly suggest waiting a few business days after a delivery notification is received to see if the package turns up. If you still haven't received it or have any questions about your order after it has shipped, please contact your local post office and reference your tracking number. We would also be happy to help guide you through the process of filing a claim.