Online Shop FAQ | The Paper + Craft Pantry

Where does my order ship from?

We are a small business based in Austin, Texas. Your order is processed, packaged and shipped with love directly from our brick + mortar shop and studio that's located at 1023 Springdale Road!

When will my order ship? How long will it take to receive my order?

*Due to COVID-19, you may experience shipping delays! We appreciate your patience as we work as fast as we can to get your packages out. Note that the USPS is also experiencing delays during this time.

All orders will be processed and shipped 5-7 days after the order has been placed, although we usually try to ship out as soon as possible!

Continental U.S. orders should arrive 3-5 business days after items have been shipped. Please make sure your shipping information is correct during check out. We will not be able to refund or replace items because they are sent to the wrong address.

How much is shipping for my order?

Shipping is calculated based on weight, including packaging materials that are up to USPS shipping standards.

What is your store's exchange, refund, or return policy?

Due to the small scale of our business and limited stock, all sales are final. We can not accept returns or exchanges for any reason. If your order is damaged, contact us and we'll make it right!

We are not responsible for loss due to the postal service.

Do you guys ship internationally?

Yes, we do! Shipping rates are calculated based on weight :)

What if my order was lost/never delivered/etc?

Unfortunately, we do not have any control over packages once we drop them off at the post office.

We suggest waiting a few days after a delivery notification is received to see if the package turns up. If you still haven't received it or have any questions about your order after it has shipped, please contact your local post office and reference your tracking number.