Subscription Club FAQ | The Paper + Craft Pantry

SUBSCRIPTION INFORMATION

How to I set up my subscription account?
Upon subscribing, you will receive instructions via email on how to set up and manage your account. It should arrive in your inbox following your confirmation email. If you do not receive your subscription details email within 24 hours of subscription purchase, please email us.

How often will I be billed?

First month's subscription will be billed on the day of purchase and you will receive the next available month's box. Cut off date for the current month is on the 6th of each month by 11:59pm EST.

When do subscription boxes ship?

Subscription boxes will ship on or before the 15th of the current month.

Do you ship internationally?

Yes we do! We offer shipping all around the world. The subscriber is responsible for any custom charges that may incur for the package to be delivered.

How do I cancel my subscription?

Cancel your subscription before 11:59pm EST on the 6th day by emailing hello@thepapercraftpantry.com to avoid being billed. Once past this cut of date, you will be billed and we will be unable to let you skip.

Note that if you cancel after 11:59pm EST on the 6th day, you will be billed and receive this month's subscription box as your last box. Once a subscription order has been placed, it cannot be cancelled.

What is you return policy for subscriptions?

All sales are final for all subscriptions.

We understand that there might be occasions where you don't absolutely love what comes in your box. While we put a ton of thought and effort to make each month special, we know that this can happen! You can join our exclusive subscription Facebook group to swap product with another subscriber or simply pay it forward and share with a friend and loved one! 

EXISTING SUBSCRIBER INFORMATION

Log in to customer account

You can access your Customer Portal through your Shopify account login. If you have not registered an account, you will need to create an account using the same email address used at checkout. Once your account is registered, you can login and access your Customer Portal by clicking on the Manage Subscriptions link.

Unable to log in to customer account

If you have an existing account, you will not receive an account invite. You should try logging into your account on our website. In the event you are having trouble, you should use the Forget password link to reset your password or use the Having issues managing your subscription? link. 

If the customer does not have a registered customer account, you can manually action the email to be resent by clicking Send account invite in their customer profile in Shopify.

Update billing information

In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if your billing address has changed or if you need to update your email address.

Update shipping address

Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

Cancel a subscription

Cancel your subscription before 11:59pm EST on the 6th day by emailing hello@thepapercraftpantry.com to avoid being billed. Once past this cut of date, you will be billed and we will be unable to let you skip.

If you cancel after 11:59pm EST on the 6th day, you will be billed for the month and receive this month's subscription box as your last box.